Refund policy
Refund policy
Return/Refund Policy
RETURN POLICY
Our return policy lasts for 40 days. If more than 40 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
Return/Refund Conditions:
1. The after-sale warranty period is 40 days upon receiving the parcel (according to the logistic information).
2. Returned items must be unopened and in good condition with the original packaging. We do not accept returned items that have been opened, damaged, or altered in any way.
3. Please contact us before returning any items.You are responsible for the return shipping charges.
If you discover any quality problems (ripped, incomplete, shriveled, etc.) within the after-sale warranty period, please contact us immediately and provide clear pictures of the defective item. We will replace it after inspection. Please KEEP the lenses and packaging until your issue is resolved.
Return/Refund Process
1. Please email us mystilenshelp@gmail.com first, and we will write back to you asap. Please tell us the details of your order in the email: your name, order number, and reason.
2. Put the item in its original packaging.
Returns are allowed if the packaging of the product is intact and the product has not been opened.
3. Hand over the package to the carrier.
After returning the package to us, please provide the tracking number and website to track the logistics information.
4. We have received your return package.
Once your return has been received and inspected, we will email you informing you that we have received your returned item. We will check if the package is in good condition once and notify you to approve or deny the refund.
Special Case:
· Purchase error:
If you mistakenly order the wrong prescription or wrong color, and you want a replacement, you will need to return the product to us, and we will resend it to you, please note we will charge $12.99 for shipping
If you don't like the products, and it has been open, you can exchange it for a different pair, you only pay $12.99 for the new product. No need to return the unlike one. (Note: only one pair can be exchanged)
Note: In all cases (except product quality) we need to charger $9.99 shipping fee .
· Sent the wrong item by us: